Re: AMC, Regal Entertainment theaters, and Cinemark Theaters will not be showing IM3
Thank you for your email and we apologize for any inconvenience this may have caused you.
Unfortunately, we are not able to exchange your tickets. Once a transaction has been completed we cannot change any of the order details. Normally we are not able to offer refunds, but in this case we may be able to make an exception for you. To be eligible for a refund you must repurchase through Fandango for another theater.
Please reply to this email once you have repurchased so we can send your request to our refunds department. We ask that you make your repurchase in the next 24-48 hours.
When you repurchase, please be sure to verify that all the transaction details are correct before clicking ‘Complete My Purchase.’ Also, be sure to use the same email address so we will be able to find your new transaction.
We look forward to your response.