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http://www.newsobserver.com/104/story/440126.html
All the comforts of home, at Mickey D's. MarvyMcDonald's has spent the past five years building a new image. Salads and fruit parfaits are now menu headliners, and even Ronald McDonald has trimmed down. Next on the list for a makeover: the buildings.
McDonald's is pushing ahead with its "reimaging" campaign, planning to gradually remodel the interior and exterior of most of the 13,700 U.S. stores.
Some local stores have already incorporated elements of the new look inside. But the proposed changes to the outside worry some franchisees. Of particular concern is the loss of the red-and-white mansard roof, which has been around for more than three decades and clearly designates the building a McDonald's, even for children who can't read the sign yet.
Under the new design, stores will primarily be yellow and white on the outside, with a gently curved golden arch that stretches across the front of the roof. About 160 franchisees from the Carolinas, Virginia and Tennessee sent a letter to the corporate office expressing concerns.
"We just wanted to make sure it was looked at from all angles and researched properly," said Fred Huebner, one of the franchise owners who signed the letter. "If it's the right thing to do, then we're fine with it."
Company spokesman Bill Whitman said the McDonald's brand will still be prominent. "If we were a new restaurant chain starting up, it would be different," he said. "We have a 50-year relationship with most of our customers."
But the new exterior is only the beginning.
Inside, the hard plastic booths and red-and-yellow landscape will be replaced by a more muted color scheme using terra cotta red, sage and olive green. The walls will be decorated with art or photographs. "The restaurants of old were pretty uniform," Whitman said. "The interior design was not built around building an environment where you wanted customers to linger."
Restaurants will be divided into as many as three zones.
* The "linger zone" will have comfortable chairs, flat-screen TVs and wireless Internet access.
* The "grab and go zone" will serve customers who want to get in and out quickly.
* And the "flexible zone," with fabric-covered booths and different types of seating for different group sizes, is aimed at families.