Well, like I said, the best way to keep it from being personal is just to review and make sure there aren't any "you" type statements. JH had a vision of the tournament when it began, and the most important rule that (I think) he feels is at the top of all rules is to keep everything civilized. I also understand how in certain work environments we develop a certain personality. I'll give an example too:
When I was a manager to various employees at a retail store, a very good manager taught me much of what he knew. He believed to get the most out of your employees and the people who would sell you product to sell in the store you had to be tough. Sometimes being hard on an employee, he believed, got the most out of them. Basically, I turned into a carbon copy of him. But, many of the employees resented me and didn't really enjoy my company. After him, I went to work for another manager. This one was much different, and I soon learned her approach. After that...another mananger who blended what both of them taught me. Finally, I came back to the original store when that first manager was forced to leave. The employees really didn't welcome me back in complete joy...but, I ended up making many friends when they realized how much I had changed. In fact, my best friend today was an employee I hired during my first run with the company. She loves to say how I was such a dic& before; and, now we spend quite a bit of time together.
Years later, I got divorced, started working for my brother, but needed another part-time job just to make the ends meet with an additional house payment and other things. (Lawyers are real expensive.) I worked for Mervyn's and a manager who I really enjoyed. It seemed that the big-wigs at Mervyn's main office didn't like her style of looking out for her employees; so, they kind of forced her to quit. (She told them if they wanted to cut all benefits for employees and make them part-time, they could tell them.) Another manager came in, and she didn't care a thing about employees, just the bottom line. I basically told her before I quit that the employees and customers make up your store, and that she was extremely hated. She was doing well for the company, but in the end, she's just as replacable as anyone else, and they really didn't care about her. (She did agree with me.)
To be successful in retail right now might demand for her type of management; but, at the cost of your soul, it's not worth it. The company asked me 5 times to be management for them. I refused each time. I let them know I'm not the person they want, because I'd put people before company. I never work for a company, I work for the betterment of a store, the people who work there, and the community around it.
So, in my roundabout way, what I'm saying is that even in your occupation, you make the choices in how you deal with customers and clients. Whether you earn minimum wage or the wages of Bill Gates, it's not about money, but who you are and how you present yourself. Some things are not for sale, and the way people perceive you is one of those things.
And often there is no exact formula as everybodies' psychology can be different. Phaed based on how you handle yourself on these boards, there is a good chance you would have done well as a people manager. I think the product would have been secondary. But I can understand you not wanting to take that step. 
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