Screw you Apple!!!

[CashforStash]

As I am typing this very message on a Macbook Pro, been using a 70 dollar magic mouse, and a 1 year user of the iphone 4, I am officially pissed!

It all started a month ago when my power on button/lock screen button became very stiff and hard to press. I brought the phone to a trip in Jamaica and as the trip progressed, the button became worse and worse.

Yesterday the button became unusable and I can't even lock the screen or turn the phone off, so I called Apple to let them know about my situation.

The sales rep told me my warrenty was done 15 days ago, and that I am going to be charged 170 dollars to get it repaired, and i told him the product was faulty before the warrenty was even voided (it just didn't become unusable until yesterday) and told him that I had no way of contacting Apple because your service line wasen't working in Jamaica.

He straight up called me a liar and that he's still going to charge me the fee, and I told him to give me his name because that's unproffesional to say that to me and he then hung up, I then called back to realize the lines are done at nine o clock.

Like what the hell do I do here????

 

[Obi-Ron]

That's life, some days you're the pigeon but most days you're the statue.

 

[CashforStash]

Yeah I get that, but that's horrid service, and I'm not working 20 hours to pay off Apples mistake.

 

[Duke]

You should contact them first thing Monday & demand to speak with the guy in charge. Let them know you spoke to a rep & that the guy hung up on you.

 

[tzarinna]

Good customer service is hard to find.

 

[CashforStash]

Yeah the rep was a dick and it ticked me off, it's the 170 dollars that's really getting to my head. A quick google search led me to find out that some people walk away with free repairs a little before a month after the warranty expires and for the exact same issue. It's also a super common issue. I just don't know what to do to fight for this.

 

[Erzengel]

Meanwhile halfway around the world, kids are eating dirt.

 

[BeserkerHilf]

That's why you almost always get an extended warranty/applecare. yea it's true when you buy it you almost never use it, but the repairs outside of the warranty almost always cost more, in your case specifically.

and don't harp on it and ask what's the point of buying the product in the first place if you just have to buy the extended warranty. We don't live in the world of the NES anymore. Stuff's going to break, no one has a 100% track record anymore; it's just how companies operate with the resources at hand (premium products with cheapest parts available that have a 1-3 year life expectancy). I work in retail and it's a real eye-opener to see how furniture has decreased in overall quality in the last 16 years (I'm basing this on furniture my parent's generation bought and what's available now).

I have a MacBook Pro, several iPods, a 3GS, all problem free for the last 22-35 months. I have no complaints and plan on buying the next iPad because of the track record I've had with them. If you started having a problem, you should have taken it to them. In addition, you've had a year to buy the applecare. unfortunately, it falls on you.

maybe google has a solution for you.

 

[random_havoc]

Just call back Monday and talk to a manager and tell them exactly what happened. If they don't help you, hang up and try the same thing again. I find on average only 1 in 3 people working at call centers have the slightest clue how to do their friggin jobs.

 

[KalMart]

Meanwhile halfway around the world, kids are eating dirt.

Would they prefer to nibble on broken iPhones?

 

[Hotwire]

Yeah I get that, but that's horrid service, and I'm not working 20 hours to pay off Apples mistake.

Just curious how you afford that stuff on $8.50 an hour.

 

[StrainedEyes]

I have had nothing be incredible service when bringing faulty products into an Apple store. My iPhone's home button was starting to not react every time I pressed it, so they gave me a new one. My wife accidently spilt water on her Macbook and the keyboard stopped working, they fixed it for free. My wife's friend's Macbook just plain wasn't working and it was out of warranty, after getting an estimate from a non-apple store she went in and they surprisingly fixed it for free too.

So I don't know, try going into a physical store if you can.

Also, always buy warranties on expensive things.

 

[Spider-Who?]

Yes, go to an apple store if you can. Tell them, that the problem began while still under warranty, but you were out of the country. Tell them that you've tried to talk to a rep as soon as you got ack, but they were a jerk, a name caller and hung up on you, refusing to even remotely try to assist you. Chances are, if you do his and are reasonable with a manager face to face, they'll work with you.

 

[Lily Adler]

*looks at thread title*

Now what did Fiona Apple ever do to you...

Seriously, like others, try an Apple Store.

 

[SpideyFan866]

As I am typing this very message on a Macbook Pro, been using a 70 dollar magic mouse, and a 1 year user of the iphone 4, I am officially pissed!

It all started a month ago when my power on button/lock screen button became very stiff and hard to press. I brought the phone to a trip in Jamaica and as the trip progressed, the button became worse and worse.

Yesterday the button became unusable and I can't even lock the screen or turn the phone off, so I called Apple to let them know about my situation.

The sales rep told me my warrenty was done 15 days ago, and that I am going to be charged 170 dollars to get it repaired, and i told him the product was faulty before the warrenty was even voided (it just didn't become unusable until yesterday) and told him that I had no way of contacting Apple because your service line wasen't working in Jamaica.

He straight up called me a liar and that he's still going to charge me the fee, and I told him to give me his name because that's unproffesional to say that to me and he then hung up, I then called back to realize the lines are done at nine o clock.

Like what the hell do I do here????

Call back and explain the situation to someone else.

 

[terry78]

Basically go into an actual store like mentioned, as they are less inclined to be *******s face to face. Arrogant, yes....but straight up *******s, not so much.