Speaking as someone who worked in the industry for over a decade, I believe the industry’s decision to go with digital projection has hurt them in this regard more than anyone will ever admit. When Tarantino says things like “Digital Projection is just public TV” it may seem pretentious at first, but he’s actually right. Theaters are not offering anything unique. They are offering exactly what you get at home just on a bigger screen with louder speakers. The majority of theaters in America have projectors that play 2K resolution. Most theaters in America went digital in 2010 and most are still running the same digital projectors from the original transition. Think about how much technology has evolved in 10 years? How many versions of cell phones have we had in that time? You’re telling me we’re getting technology worth the price of admission for something 10 years old? The average person may not know the difference between film and digital, but I think subliminally, more people were aware that they were getting something different at the theater during film projection. Home theaters and big screen TVs aren’t new, but the “I can see it at home and get the same thing” attitude was rarely brought up until theaters went digital. I don’t think that’s a coincidence.
Continuing with the discussion on technology, YES, movie theaters have not adjusted to cell phones at all. They may feel it’s a waste of payroll at first, but I truly believe that they will make more money and have better business in the long run if they assign a staff member for each auditorium to stand in the theater and check for phones and noisy audience members during the entire duration of the film. Our corporate put a stop to it for payroll issues, but we experimented with this for a month a few years ago and got really strong feedback from customers and our box office numbers greatly increased despite being a slow month for new releases.
I cherish the theatrical experience and I normally go thirty or more times a year(I’m single and work in the production side of things now so I go for free a lot), but theaters are completely dropping the ball on making the experience better and it frustrates me and saddens me. When people tell me they don’t think the theatrical experience is special and they rather watch a movie at home it crushes my heart. However, considering how poorly theaters are run, I unfortunately understand their point.