Anybody ever ordered off Statuetoys.com?

[SuperAdam]

Hey Everyone
Jusy wondering if anyone has ever ordered off Statuetoys.com and what kind of experience you had. They have some stuff want but i don't know how reputable they are. Any help is appreciated!!

 

[CashforStash]

Hey Everyone
Jusy wondering if anyone has ever ordered off Statuetoys.com and what kind of experience you had. They have some stuff want but i don't know how reputable they are. Any help is appreciated!!

I bought my Bank Robber Joker from them and my status still says 6-8 weeks which is not true, I also bought an Alien facehugger statue from them and they sent it 2 weeks from the day I bought it, but they do have the cheapest prices, so hey, if your short on money, statue toys is the place to go, but it takes awhile for your order and such. Hope that helps.

 

[Dir en grey]

I don't know what their website claims, but their customer service kinda sucks. At least it does right now... I've tried emailing many times and haven't received a response. I've tried calling on the phone and got an answering machine telling me their business hours...when I called during those hours. I bought a Hot Toys - Dark Knight fig from them, and I chose to pay the 1/3 deposit for the item. They never contacted me back about the remainder of my payment. However I'm going to wait until people in the US start saying they have received their shipment, and if I don't hear from them I'm going to file a claim ;[.

 

[CashforStash]

^^^same, i'm getting just a tad worried about my BRJ...

 

[thedarks0ldier]

hmm... let us all write them... together as one we shall get answers... e-mail them tonight

 

[CashforStash]

When ever I use the guest services I never get a response and the service thing isnt even working, god damn, its either my BRJ or this guy is gonna give me a full refund cause this is total hell.

 

[sty]

(Yes, I created an account here just to whine in this thread.)

I preordered the BRJ from StatueToys on 30 October. Two weeks later they tell me it's been shipped (YAY!). I click on the tracking link and find that it's on its way to New Hampshire. Unfortunately, I live in California (BOO!). Off goes an email to customer service.

Five days later, still no response. I watch in amused horror as UPS tries to deliver to someone in NH, only to fail because the name doesn't match the address. StatueToys intervenes and sends them the correct address (YAY!).

Next day, it gets delivered. To someone in NH (BOO!). Another email to customer service is fired off.

Three days later I get a response, explaining that it wasn't my package at all, and that for some reason I was sent someone else's tracking info and my account was set to shipped by mistake. My BRJ was reset to "preorder", I was told, but looking at my order status now it shows... no status at all.

Possibly another email is in order. When are these things supposed to ship anyway?

 

[sty]

double-post. Internets dun died. Sorry bout that. >_>

 

[CashforStash]

Well I ordered a face hugger statue from them and it came in the mail today so YAAAY.

But God knows when they are shipping the BRJ

 

[Dir en grey]

Are BRJ and Batman figs supposed to come out on the same day?

 

[CashforStash]

Are BRJ and Batman figs supposed to come out on the same day?

I believe so......

 

[sty]

From http://www.statuetoys.com/hot-toys-dark-knight-1-6-scale-bank-robber-joker.html

"Advance-solicited; on sale December 17, 2008"
"Availability - Pre-Order: Expected December 2009"

Okay now I am seriously confused. I can live with believing the "2009" is a typo (DEAR GOD LET IT BE A TYPO) but if it's "on sale" Dec 17 why is it still a preorder.

 

[CashforStash]

From http://www.statuetoys.com/hot-toys-dark-knight-1-6-scale-bank-robber-joker.html

"Advance-solicited; on sale December 17, 2008"
"Availability - Pre-Order: Expected December 2009"

Okay now I am seriously confused. I can live with believing the "2009" is a typo (DEAR GOD LET IT BE A TYPO) but if it's "on sale" Dec 17 why is it still a preorder.

Because they arnt really good with updating stuff.

 

[Bathead]

I've noticed a number of websites that have excellent pricing also have really bad service. Always a good idea to check these out before you buy. I was considering buying from Statuetoys because of their prices, but after these postings, it doesn't seem worth the risk just to save 50 bucks.

 

[CashforStash]

I've noticed a number of websites that have excellent pricing also have really bad service. Always a good idea to check these out before you buy. I was considering buying from Statuetoys because of their prices, but after these postings, it doesn't seem worth the risk just to save 50 bucks.

Just dont pre-order from them, only buy from them when it comes to In-Stock items.

 

[Bathead]

Just dont pre-order from them, only buy from them when it comes to In-Stock items.

Agreed, it's probably the safest thing all around, no matter who you're dealing with.

 

[Dir en grey]

They were pretty good with answering emails before. I suppose business gets really hectic around the holiday season.

 

[blop]

still no news from StatueToys... I'm starting to worry :/

 

[CashforStash]

I got an email a little while ago stating that he will be shipping all HT DK products in mid Jan.

 

[ronskimomo]

I got an email a little while ago stating that he will be shipping all HT DK products in mid Jan.

Could you post that email on the boards? I have written and called them several times, and I have gotten no response. I would think that they should have received their orders from DC Direct today. However, my order status still says that my figures are shipping in 6 - 8 weeks.

Thank You

 

[D4rkShaDoWz]

I got it from my local comic book shop - it's supposed to be shipping today so you'll get it soon hopefully.

 

[Batcouille]

Just got off the phone with them. The guy told me they got a lot less figures than expected from Hot toys.

He said they've been able to ship some of them in a first wave, but the second wave wont be here until March or April.

He also assured me if anyone wanted a refund until then, there would be no problem.

Still not sure if i want to wait or not...

 

[blop]

Just got off the phone with them. The guy told me they got a lot less figures than expected from Hot toys.

He said they've been able to ship some of them in a first wave, but the second wave wont be here until March or April.

He also assured me if anyone wanted a refund until then, there would be no problem.

Still not sure if i want to wait or not...

When did you order your figure(s)? Did he give you more specifics about your case?

 

[ronskimomo]

When does statuetoys plan on telling everyone who ordered from them that there order is not coming until March? I have written them several times with no response. Also, I have called a number of times with no response. This is ridiculous. I want my money back, but I cannot even get in contact with them. Note to everyone: "Do not order from statuetoys.com!" I may have to go through paypal to get my money back. I do not know how you got them on the phone.

 

[Batcouille]

it was my first attempt at calling. called at 9am eastern time. The thing a bit frightening is that the guy just answered "hello?". no welcome message, no menus, just this big fat hello...