My wife and I live in an apartment complex next door to a security company THAT DOESN'T ANSWER THEIR PHONES. This is the only security company used by this complex. It's essentially our security system. The complex itself will not do anything short of leaving a message or writing a report (notice they did not say FILING it). The cops usually don't respond to situations that would require simply security. As renters, do we have the right to refuse to pay rent until a reliable security company can be contracted, because we don't feel safe or protected? Or does that only apply to things like a busted AC unit or broken door?