I have recommended this company before to everyone for ordering but due to recent events I can no longer endorse them. I was ordering about $100 in comics a month from them since October or November of last year and had minor problems throughout. Nothing major, but I would have to go to a comic shop 60 miles away and fill in some gaps every month. It was difficult to get anyone on the phone when I called and when I did get them on the phone or e-mailed them the problems were not fixed.
The most recent event involves my credit card being charged over 2 weeks ago and me never receiving my books. I never received an invoice like they normally send and I never received a tracking number. I tried to call them for 2 days about 5 or 6 times and only got voice mail. They never returned my call, so I had to contact them by e-mail.
Here is my e-mail....
"Alright, I am beyond irritated with you guys. I have left messages for the last 2 days on your voicemail and have yet to get a response. My credit card was charged exactly 2 weeks ago for an order I have yet to receive. I have not even received a tracking number or an invoice, and yet I have been billed. See my problem? If I don't hear back from you by 4:00 pm today, my credit card company is going to see my problem and will most likely be contacting you and then you will see my problem more clearly.
I'm sorry to be writing in such a threatening manner, but I have tried to contact you by phone and you have had more than enough time to respond back and more than enough time for my order to be in my hands.
I'm also tired of the "we're growing" excuses. Not my problem. If you can't handle the business, get out of it."
Here is the response from them....
"Keith, we are in the middle of moving our warehouse,
we can't access the phone it is packed in a truck.I
will find out what happened to your order but I do not
appreciate the threats and the condesending comments
of "get out of the business".I do everything I can to
satisfy customers but who the **** do you think your
talking to? If you talked to me like that in person
you would be lying on the ground.I will refund any
charge to your credit card ,cancel any outstanding
orders and go ****ing buy somewhere else ass-monkey.
Rich/dreamlandcomics.com"
Here is my response to them....
"First of all I don't appreciate having to come at you in a threatening manner to get a response from you. If you'll go back and read my e-mail you'll notice I apologized for having to be that way, but phoning you was getting no where. How was I to know you don't have access to a phone. Not having a phone? Just another in the list of excuses I have heard from your company.
And as far as who I think I'm talking to? I thought I was talking to an adult, but it sounds like I'm talking to someone in middle school with the kind of language and manners you are using. I tried in good faith to contact you this week and got no response. What else was I to do? You backed me in a corner, but you want to play the blame game and not take responsibility for poor service. That's fine.
If this had been the first time I had problems with my order it wouldn't be a big deal, but every month it is something. The invoice never matches the books I actually receive. I never get all of the books I order, I never get a Previews that I was promised originally, my credit card is billed way ahead of the shipment.
Thank you, but I will be taking my business elsewhere. If you do find my books, kindly refund my card. If you have a tracking number please forward it and I will track them on my end and if I do receive them by all means bill my card. I'm not looking for a freebie by any means, but I do expect good service when I pay for it. Please cancel any future orders I may have with you effective immediately."
I will seek my comics from another source. Probably PopularComics.com. I have a friend that is ordering from there and is satisfied with their service.
Just wanted to give everyone a heads up. Good luck to you if you are currently dealing with them.
