Missed Out on the Best Buy Joker Card? If so, make $10!

[GPM]

On Tuesday morning, I went to Best Buy first thing before they even opened in order to get the Blu Ray collector's set and the free Joker card advertised. The Best Buy I went to never got the cards in. Being the nerd that I am, I e-mailed corporate and told them. It took them a few days to reply, but they're sending me a $10 gift card for my "troubles."

Moral of the story: If you didn't get the card, complain and they'll give you a gift card!

 

[StylesClashV1]

On Tuesday morning, I went to Best Buy first thing before they even opened in order to get the Blu Ray collector's set and the free Joker card advertised. The Best Buy I went to never got the cards in. Being the nerd that I am, I e-mailed corporate and told them. It took them a few days to reply, but they're sending me a $10 gift card for my "troubles."

Moral of the story: If you didn't get the card, complain and they'll give you a gift card!

Thanks for the heads up. I actually got boned on the poster offer. They told me at the register that the poster came in when the DVDs did, but then when I got there they said you were to pick up it up with the pre-order.

Not a HUGE deal as I already have a good poster. But still.

 

[coolbeans]

what is the email?

 

[GPM]

I just filled out the form under the customer service part of the website.

 

[Two-Face Killer]

Thanks for the heads up. I actually got boned on the poster offer. They told me at the register that the poster came in when the DVDs did, but then when I got there they said you were to pick up it up with the pre-order.

Not a HUGE deal as I already have a good poster. But still.

Seems like they were all over the place on that poster thing. I asked when I pre-ordered and they said the poster would be in with the DVD and it was. However, I was at another location on Black Friday with my brother and they had them early....? No method to the madness apparently.

 

[sandmjuggalos]

Just got an email form customer service saying that they are forwarding my email to the late/lost dept. and I should be getting an email from them soon. Is this good? We didn't get the poster with pre-order nor the joker card.

 

[Deadshot59]

I got one in my bag when I checked out and found one on the floor.


...I wouldn't complain if I didn't get one.

But then again... I DID get one.

 

[sandmjuggalos]

I would complain. You say you're giving me free stuff. I got none. Not even the poster that was supposed to come with my order. If you are a big company and advertise free stuff, you better give it out.

Just like if Walmart over charges me, they better give me my free $3.

 

[Hulk1968]

LOL. I just e-mailed them too.
Will let you know what they say....
_______________________________________________________________________________________________________________

edit: from my e-mail @ 8:05PM, EST
-----------------------------------------------------
Best Buy Customer,

This is an auto-acknowledgement indicating we have received your inquiry.
We will respond to your inquiry within 3 business days.

You can also find answers to many questions about Best Buy services and policies at http://www.bestbuy.com/site/olspage.jsp?id=cat12073&type=page .

Thank you for your patience.

Best wishes from Best Buy,
Your Customer Care Team

____________________________________________________________________________________

So, I guess I will be hearing from them in 3 business days....which would be Monday, Dec. 22nd.....geez.

 

[D4rkShaDoWz]

Heres what mine said

Hello D4rkShaDoWz,

I am Mr. Rogers with Best Buy Customer Care and I will be happy to assist you today. I sincerely apologize for any inconvenience this issue may have caused. I appreciate your interest in the Joker Card promotion. I have sent your inquiry to our Research Team, and a representative will contact you within 7-10 business days with more information. If you'd like to contact us regarding this inquiry, please reference Case Number XXXXX.

You may want to hold on to the ad and your receipt, I do not have a definite answer whether or not any store will receive any more Joker Cards, but you are more than welcome to call your local store frequently to find out.

 

[Jodo]

I am Mr. Rogers

Ssssuuuuuuuurrrrrrreeeeeee.

 

[D4rkShaDoWz]

I changed the name for privacy reasons.

 

[Jokerthug]

Just emailed them as well... I was ticked off when I called the store and they acted like it was no big deal that they had false advertising... A multitude of other retailers had promotions as well.

 

[sandmjuggalos]

Here's mine:



Hi *****,

I am ***** with Best Buy Customer Care.

I understand your concern about your free poster and your jokers card. I am going to
send your request to the late/lost department where they can better serve you. You should
receive an email from them soon. I hope this helps.

Sincerely,
*****
Best Buy Customer Care Team

Seems like everyone is getting a different type of reply and being sent to totally different places. Hmmm...

 

[D4rkShaDoWz]

Tomorrow will be a week from when I received the first email. Hopefully I will get something like the OP did! What exactly did he include in his email?

 

[sandmjuggalos]

I'm not sure. I still haven't received a reply either.

 

[GPM]

I heard back within three days. And they called me instead of e-mailing.

 

[sandmjuggalos]

I guess i'll be making a phone call or two today.