Benstamania
Go away.
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- Aug 29, 2005
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Not sure where I should put this...was going to throw it up in general but I figured it's game related...so why the heck not.
Anywhoo...GameStop just went from treating their employee's like absolute s*** to whatever is lower then s***. Now we are being FORCED to explain to you...the customer, about the Edge card. I don't mean just explain, I mean bug the crap out of you about it...and if we don't have a certain number by the end of the week we get wrote up. If you get wrote up 3 times you will be "fired". Now, my manager insists that it's just a fear tactic (the firing part) but I still think threatening your employees is a bad, BAD way to go about "fixing" things...more so as the Holiday season approaches.
I myself got the company 8 or so preorders about two weeks ago, and was called to the back, I was expected to get a pat on the back, sadly my manager said she had to "write me up." I was a bit shocked so, of course I asked why and she said my "subs were to low..." Um...ok, but I just got the store a crap ton of preorders...the thing we were being forced to do before this...
Well, now that's not good enough for GameStop...why? Because they're getting a new Edge card system! Every dollar you spend you get 10 points! WOO! ...What can you do with the points?! Well.... No one really knows as of yet because our store (at least) hasn't really been told.
How do you sell something you have no idea about GameStop? Really? Also, instead of building up a good returning customer base you'd rather have me drive them out of the store by shoving the Edge card down their throat?
I've been in sales for 8+ years now and I KNOW what the customer likes. I KNOW they don't liked to be jumped on as soon as they walk in the door, I KNOW they don't want me to blabber on about our "disk protection" and I KNOW they don't want me to shove the Edge card down their throat...
I do my job however and I cover all of that, I ask the same customer several times if they need help (because if I don't the manager may have to tell me to ask them again) I make them aware about our "disk scratch protection plan" and our over priced "warranty" on systems. I also make sure to ramble off a list the length of my arm about up coming games they may want to "just put five bucks down on" and then, I top it all off by asking them if they know about our "Edge card trade in policy!"
But none of this is enough for GameStop, see. My 8 or more preorders (I only worked 3 days that week...so..that's an impressive number IMHO, and even the manager agreed to that...) is no longer enough because now I'm not getting at least 3 subs a week...which, in a freaking recession is darn near impossible.
I'm all for doing my job, in fact I really used to like the company...back when actual gamers worked for them. Back when EB games and GameStop were two separate stores and you could go to one and get a trade in offer and take it to the other store, tell them what you got and they gave you more....back when the company cared not only about the employee but also saw the customer as more then just a dollar sign.
So the next time you're in GS, or EB and you're getting annoyed with all the questions coming your way about wanting this, or that...take some time, breath and relax and remember the employee is just trying to keep his job. :-\
*sigh*
Sorry for the rant, I don't mean to come off as a cry baby...I'm just sick of this company. I need to find another job....soon.
Anywhoo...GameStop just went from treating their employee's like absolute s*** to whatever is lower then s***. Now we are being FORCED to explain to you...the customer, about the Edge card. I don't mean just explain, I mean bug the crap out of you about it...and if we don't have a certain number by the end of the week we get wrote up. If you get wrote up 3 times you will be "fired". Now, my manager insists that it's just a fear tactic (the firing part) but I still think threatening your employees is a bad, BAD way to go about "fixing" things...more so as the Holiday season approaches.
I myself got the company 8 or so preorders about two weeks ago, and was called to the back, I was expected to get a pat on the back, sadly my manager said she had to "write me up." I was a bit shocked so, of course I asked why and she said my "subs were to low..." Um...ok, but I just got the store a crap ton of preorders...the thing we were being forced to do before this...
Well, now that's not good enough for GameStop...why? Because they're getting a new Edge card system! Every dollar you spend you get 10 points! WOO! ...What can you do with the points?! Well.... No one really knows as of yet because our store (at least) hasn't really been told.
How do you sell something you have no idea about GameStop? Really? Also, instead of building up a good returning customer base you'd rather have me drive them out of the store by shoving the Edge card down their throat?
I've been in sales for 8+ years now and I KNOW what the customer likes. I KNOW they don't liked to be jumped on as soon as they walk in the door, I KNOW they don't want me to blabber on about our "disk protection" and I KNOW they don't want me to shove the Edge card down their throat...
I do my job however and I cover all of that, I ask the same customer several times if they need help (because if I don't the manager may have to tell me to ask them again) I make them aware about our "disk scratch protection plan" and our over priced "warranty" on systems. I also make sure to ramble off a list the length of my arm about up coming games they may want to "just put five bucks down on" and then, I top it all off by asking them if they know about our "Edge card trade in policy!"
But none of this is enough for GameStop, see. My 8 or more preorders (I only worked 3 days that week...so..that's an impressive number IMHO, and even the manager agreed to that...) is no longer enough because now I'm not getting at least 3 subs a week...which, in a freaking recession is darn near impossible.
I'm all for doing my job, in fact I really used to like the company...back when actual gamers worked for them. Back when EB games and GameStop were two separate stores and you could go to one and get a trade in offer and take it to the other store, tell them what you got and they gave you more....back when the company cared not only about the employee but also saw the customer as more then just a dollar sign.
So the next time you're in GS, or EB and you're getting annoyed with all the questions coming your way about wanting this, or that...take some time, breath and relax and remember the employee is just trying to keep his job. :-\
*sigh*
Sorry for the rant, I don't mean to come off as a cry baby...I'm just sick of this company. I need to find another job....soon.