Hmmm.... right click my computer, then go to properties. click hardware. device manager. Get back to me with the name of your keyboard. You could also go into control panel classic view, then click keyboard then hardware. the name is there. give me the name. Also go to troubleshoot. follow the steps. Still not working? Click on properties (beside trouble shoot) then click hardware. Click the Driver tab. then click update driver. if those don't work let me know.