Yea they're great, as long as you don't expect them to help you with any issues with electronics not purchased from best buy. My wife had a key popped off of her keyboard, we didn't have one of those little screwdrivers and the *******s brought it out to our laptop and then asked where we purchased it. Upon finding out it was not from BB, they said they couldn't do anything.
So I went and spent my $1500 on a laptop at CompUSA.