Oh check out the s**t I'm currently going through with these *****e bags
I got a tv from them a year ago and bought the 4 year warranty. So like almost two months ago, the sound went out. So I call em to see about getting a replacement, the told me they have to see if they can fix it first, and the next opening for an appointment was 3 weeks from then. So, I wait 3 weeks, guy come out. Checks the mute button, turns the volume up, turns it down, then says, yup, it's broke. This happens all the time. I gotta order a part. So, he orders it, a week goes by, they call me again, and say, okay, we got the part, now we gotta make another appointment to install it. 3....weeks.....later......he shows up. Installs the part....still doesn't work. He says, maybe there was something wrong with the replacement part. he's gonna have to order another one and install it. So, i'm pissed! I'm like, this s**t is obviously busted! Why don't you guys just give me a new tv? Then he's like, well, 45 days has to pass before we have to replace it. So we have to try and fix it before the 45 days is up. I'm like Dude! It's been almost two months now! The 45 days is up! So, I call the customer service people, they have me on hold for like an hour and finally tell me since they already ordered the part, I'm just gonna have to wait another week for it to come and supposedly they're gonna come install it as soon as it comes in. That was a week ago. No call telling me the part has come in. No call telling me when's the next time they're gonna come out. And there's nothing I can do but bend over and take it cuz it's all in the warranty.