Jerks and Stupid Customers at your job

[War Lord]

i can post

I think we all can, but can you also post something with meaning?

 

[Manic]

I work at a Fry's Electronics store (Software department), so before I begin, let me just get something out of the way...
If you see an employee stacking DVDs, putting DVDs on the shelf, and walking through the DVD aisles, do NOT ask him/her about international A/C adaptors or printer cables. It's clearly not his/her department, so why do you think he/she'd be an expert in it?

Not too long ago, we had the widescreen version of Finding Neverland on sale for, like, $5 off. Some bitter lady came by and grabbed the fullscreen version (which was full price), and apparently started a fuss with the cashier. The customer and the cashier came back to the DVD section and asked me why it didn't ring up at the sales price...

Me: "Oh, the widescreen version is on sale. The fullscreen is full price."
Customer: "How was I supposed to know that?"
Me: "Well, the product code is written on the sales tag on the shelf, and--"
Customer: "How the hell was I supposed to know about the code?!"
Me: "Well, the tag also has 'widescreen' written on it. It's right there, under the widescreen DVDs."
Customer: "You expect your customers to know an awful lot!"
Me: "Actually, it says wide--"
Customer: "You know what? Forget this! I'm going to Best Buy!"
Me: "You'll be missed."

Five minutes later, she shows up with the store manager, who gives her a discount on the fullscreen version just to shut her up.

 

[War Lord]

At my store, as sure as the sun sets and rises, the moment I get on the phone, customers come out of the woodwork. It is often very quiet otherwise.

If it's just a coincidence, I'd rather have that million to one kind of coincidence in the form of a winning lottery ticket.

 

[Lazlo Panaflex]

Five minutes later, she shows up with the store manager, who gives her a discount on the fullscreen version just to shut her up.

That's why I hate managers who take the customers side and give them the discount, what happens when the lady buys something else and expects a discount?

That's why I'm against on having "people skills" and "customers always right", if you don't abide by the store rules then you should be banned from shopping there again.

 

[Manic]

Officially, store policy states that I can't say "no" to a customer, and that I have to work my way up the chain of command to see if I can get an exception to whatever rule the customer wants to break. Some customers are such unreasonable bastards.

One thing I've run into pretty often is the "price-matching" scam. Apparently, people think that if they tell me Wal-Mart has a DVD or game for $10 less, I'll just instantly change the price for them. Hell no. You're gonna be standing there for the next 5 minutes, as I call the Wal-Mart across the street and ask them how much they're charging for it.
Customer: "Well, Wal-Mart has Las Vegas: Season 2 for $10 cheaper! Can you match their price?"
Me: "Actually, I'll have to call Wal-Mart first to confirm their price, and then I'll have to get my supervisor's approval."
*5 minutes later*
Me: "Ma'am, Wal-Mart doesn't carry Las Vegas: Season 2. At all."

 

[War Lord]

Another two things I really hate what customers do.

1. If I'm eating lunch, and I have to eat at the counter since I don't get a coffee break, is they'll ask if my lunch is good or ask me what I'm eating.

I'm tempted to find out where some of them works so I can enter their lunchroom on their break and ask them the same thing.

2. No matter how slow my shift might be during the day, in the last hour before closing it always becomes the busiest hour of the day while I'm trying to count my cigs or take my gas dips. It turns a five minute job into a 45 minute chore.

 

[Tyrinus]

Resurrecting an old one to complain.

My shift was just about to end when I had to deal with this guy. I'm the manager and one of my employees(newbie) came and got me because he didn't know what to say to the guy. So I ask the guy how I can help him and he tells me what he wants, and then he demands I give him free product with his purchase. I, of course, tell him no and then he says he's not going to buy anything then. Good riddance, right?

Well as he's walking out the door he's griping about how he can get this stuff online and he's doing us a favor by shopping there and bringing us business. Well his attitude annoys me so I replied(probably should have just let him walk away). I said "giving away stuff for free isn't business" and then I say goodnight in as overly cheery voice as possible. He walked back in wanting to speak to, who he thought, was the owner. In actuality it just an employee that works there(he's older than me so everyone assumes he is the owner/manager). So I quickly debate whether to just kick the guy out or go get who he ask for. I went and got who he ask for because I thought it'd be funnier to waste his time. Mission accomplished in that regard. Jackass.

 

[Hobgoblin]

First off, this is my favorite thread on the Hype. t:

We sell complete, frozen dinners for the holidays at my supermarket. Key word being frozen. Yet every year, someone will pick up their dinner and get PO'ed because they were told it was cooked. Yes, it was cooked....and then frozen. All you have to do is heat it up. They act like its the biggest scam of all time.

We also got done remodeling the store recently and we have mostly been getting compliments but naturally someone has to complain. A woman complained to me about the olive bar because she has to reach over one plate of olives to reach others. Sorry lady, next time I design a display case,I'll do better.

 

[Manic]

God, I forgot all about this thread.

Sidenote: After posting those two above rants, I stayed at that job for another 2 years and 3 months before finally abandoning ship.

 

[Hobgoblin]

One of the other things I hated was; I worked at the store, wore the name tag, wore the apron, yet there was always someone coming up to me asking "excuse me, do you work here?".

My store manager always called me Jim, even though my name tag clearly says David.

 

[Drizzle]

I, like the original poster, work in a video store. And since we are a local video store and not a nationwide chain like Blockbuster, we carry porn movies in a room in the back. This is like catnip for every creepy sex offender looking bastard in the tri-county area. There's a few regular customers (as I call them, "winners") who never cease to amaze me.

One guy is a weaselly little Steve Buscemi-type. Oh, man. He's in there all the time. He smells bad and his hands are always dirty. One time he came in at five minutes to closing. I tell him, "Sir, we're closing in five minutes". He doesn't even say anything. He just frowns and nods. Five minutes go by, ten minutes go by, finally it's fifteen minutes after closing. This clown is still in the back. So I flick the lights on and off. He comes out with a movie, looking visibly pissed off. But I don't care. I have to get up early in the morning and I don't need to cater to this ******* past closing time. So as he's leaving, he says to me and my coworker "There's an adult movie store around here, isn't there? Yeah, I hear they might rent movies." Really? Is that a threat? So I say "Yeah, and I think they stay open late too because they have people working there who don't have class in the morning." He leaves, doesn't even apologize for wasting our time.

Bottom line? If you rent porn, I hate you. Just look at porn on the internet like normal people.

 

[Hobgoblin]

I, like the original poster, work in a video store. And since we are a local video store and not a nationwide chain like Blockbuster, we carry porn movies in a room in the back. This is like catnip for every creepy sex offender looking bastard in the tri-county area. There's a few regular customers (as I call them, "winners") who never cease to amaze me.

One guy is a weaselly little Steve Buscemi-type. Oh, man. He's in there all the time. He smells bad and his hands are always dirty. One time he came in at five minutes to closing. I tell him, "Sir, we're closing in five minutes". He doesn't even say anything. He just frowns and nods. Five minutes go by, ten minutes go by, finally it's fifteen minutes after closing. This clown is still in the back. So I flick the lights on and off. He comes out with a movie, looking visibly pissed off. But I don't care. I have to get up early in the morning and I don't need to cater to this ******* past closing time. So as he's leaving, he says to me and my coworker "There's an adult movie store around here, isn't there? Yeah, I hear they might rent movies." Really? Is that a threat? So I say "Yeah, and I think they stay open late too because they have people working there who don't have class in the morning." He leaves, doesn't even apologize for wasting our time.

Bottom line? If you rent porn, I hate you. Just look at porn on the internet like normal people.

Yeah, people act like you owe them for coming to your store.

 

[Silk Spectre]

I had a guy today want to return and empty bottle of wine. He had no receipt, it was empty, and it's against the law to give refunds on alcohol. I know it's against the law, but I double check with two different managers because they guy was being a *****e. The man had somehow inserted the cork back in the empty bottle and tried to say it had cork rot. I'm no wine connoisseur, but if this were true would the cork not have crumbled when he opened it?

Then he says is spilled and he poured the rest out. Then he claims it spilled in his car and we can go look at the stain. (drinking and driving, hurm?) The wine was some cheap crap, like $8 for the large bottle. He then proceeded to whine about how he spent so much money on it.

 

[Knightsaber Priss]

Another two things I really hate what customers do.

1. If I'm eating lunch, and I have to eat at the counter since I don't get a coffee break, is they'll ask if my lunch is good or ask me what I'm eating.

I'm tempted to find out where some of them works so I can enter their lunchroom on their break and ask them the same thing.

I don't know why that's bad. If you did that to me I'd gladly tell you what I'm eating. Of course I work Graveyard so any conversation is welcomed, even if it's what I'm eating. Plus, if I've baked cookies or something and I have extras, I'd offer some to you.

 

[Hobgoblin]

I do enjoy it when a loud customer puts their foot in their mouth. Yesterday a jerk was complaining about the ham that we have at the deli. At first I thought we were out and looked for a new package. He pointed one out in the case and said "See, you have plenty." I ignored him and sliced his ham. I gave him a half pound and he snapped that he wanted a pound. Before I could even walk away he says "Well, go get it." As I slice the rest, he says "You charged me wrong for the half pound. Its supposed to be X amount." I looked at him and said, "You're thinking of the Deli Counter ham, I gave you the Sarah Lee ham." He said "Oh" and waited quietly.

Jerkass.

 

[LostSon88]

I work at a grocery store. And boy have I heard and seen some stupid stuff...

I've had people ask me questions like,
"Do you have sugar-free milk?"
"Why is milk so expensive? They should be the same price as gas."
"Oh, so I guess i'm supposed to bag my groceries, right?"

Then you get customers...
-one who went on a tirade, accusing other customers of 'spying' or harassing her everytime she goes shopping.
-one who went off on my co-worker because he shorted him ONE PENNY.
-customers who refuse to accept they read the price wrong on a certain item DESPITE us physically showing them they were wrong.
-customers who accuse us of purposely overcharging them for the sake of keeping their extra cash as a "tip".
-customers who'll give you a dollar and want to pay ".18" then the rest on their credit card.
-one who claims to have been the creator of Crystal Geyser bottled water (he comes in and tells us this every week...even though we didn't ask)
-Customers who don't know how to use the button which controls the conveyor belt then yell at ME for crushing their groceries...or yelling at me for not moving the belt in the first place.
-Customers who load up a s**tload of groceries on the belt THEN decide on what they actually want to purchase.
-Customers who load up a s***tload of groceries then realize they didn't bring their cash.
-Customers who change their minds on certain items yet instead of telling me, decide to try and hide them or keep it out of my sight...as if they'll get in trouble for telling me they changed their mind on something.

And of course...customers who expect you to help them DESPITE the fact that you're on break.

Then you got certain people who try to be slick and straight up shoplift to your face--I had a situation a while back where this dude tried to walk out with a 36pk of Budweiser. He looked straight at me with this (yeah, i'm stealing it, what you gonna do?) kinda look. Of course, I followed him out and confronted him. I guess he was shocked I actually did cuz he froze up. I grilled him for a receipt, then when he started stuttering, I took it from him and waited for him to make a move...of course he said, "um...nevermind." and walked away.

I actually got in trouble for that...we're not supposed to do that. Lol.

 

[Erzengel]

I'm just as annoyed with people behind the registers who move slower that molasses going up hill in the dead of winter.

I mean just the other day I was in a store looking to get a hat for someone, and there was no price tag on it, so the girl told a guy to get the same hat, he brings over a hat that was a different style and she was like it's $94.00 and I was like uh, are you sure? Someone motions that there's the same hat next to her and was like oh, it's $69.00.

Thanks sweetheart, for being thorough with your customer service.

 

[Hotwire]

I work in sales and constantly get asked by customers to lower prices, throw in free stuff, etc., even after I tell them that any changes I make in the price, come out of MY pocket.


As for stupid, I once had a customer call me to tell me they were running late for their appointment, but were on the way. She never showed up. So I called her later and asked what happened. Her reply, "I forgot." I could not stop myself and asked, "You forgot to come here, on your way here?"

 

[The Original Bamfer]

As an award-winning cashier, I know the business. And I realize that other cashiers (like coworkers) piss me off more than customers.

 

[Asteroid-Man]

I work in the fitting rooms over at Winners and I have to personally count all items, hold bags (they can take in purses) and they have a 6 item limit, and then count the items as they come back out. All the time I get this conversation:
"WHAT!? Why can't I bring in 10 items?"
"Because the fitting room associates have to have enough time to put away items while you're back there changing, so that when you get back they can serve you."
"Why do you have to hold my bag and count my items?"
"We've had instances where this wasn't practiced and thieves stole from us."
"You think I'm going to steal?"
"If you're a thief, then yes."

 

[Majic Walrus]

I work in management now so I don't deal with external customers as much as internal customers now. But I have complaints about them as well.

An employee came to work late one day. In the past six months he'd come to work late 18 times, called in absent 4 times, and left early 27 times. The industry I work in is very numbers related and if an employee isn't making numbers it will make his whole team look very bad as well as the whole site and the whole business. It was time to change. He'd been placed on a final written warning for last attendance issue. I brought him into my office and told him very politely that it was time for us to part ways and that I wished him the best of luck.

After getting rude and downright nasty he wanted to guilt me into forgiveness. His son was sick (daycare wouldn't let him stay) and he had to wait at home for a babysitter. I understood. I told him that I understood and that if I were him I would've done the exact same thing, but that he was still terminated because of the past 48 times, not this one particular instance.

Long story short that's as much as I am legally allowed to say pending the trial date.

 

[Majic Walrus]

As an award-winning cashier, I know the business. And I realize that other cashiers (like coworkers) piss me off more than customers.

I hear that. Customers are usually misinformed and upset when they complain. They are also pretty stupid to your business practices so when they get frustrated it's understandable (to a point: I had a customer once threaten to rape me then eat my liver. ).

The real problem is when someone should know better.

 

[Manic]

Anyone else run into the customers who demand a discount for buying so much stuff?

 

[Immortalfire]

It's amazing how many people check their brains at the door when they enter a business establishment.

 

[Hobgoblin]

Anyone else run into the customers who demand a discount for buying so much stuff?

Yo.

I had a lady tell me that one time and I assumed she was joking. When it was clear she wasnt, she got upset. Sorry, I dont owe you for shopping here.

And yes, other employees can be the worst customers. Lots of special favors.