World Superman: The Ultimate Collector's Edition

Michael Allred said:
I called the 800 number today and it was a bit difficult considering the guy I spoke with was.....well let's just say english was not his first language. I had to spell everything out slloowwwly so I HOPE he wrote everything down correctly. Even after he repeated some of my info I'm still a bit worried.

Unlike some other posts, I was asked for my name, address, phone number, the last 5 digits of the serial number (the one under the bar code), when I bought it, where I bought it, how many copies I bought and was told I'd be sent a pre-paid envelope in 7-10 days and that as soon as they got the disc (I'm only sending in the "Superman III" DVD as the sound issue on the first one doesn't bother me in the slightest) my replacement would be sent out but I was not given a time frame on that. I would hope within a month's time.

I had the same experience when calling (FOR THE SECOND TIME!).the first time they told me to call back later as they didnt know anything.. what a joke... I was told that after sending in the old disks, I should receive the new disks in 3-4 weeks..
 
SolidSnakeMGS said:
Wow, why would you pay $100 when you can get it for $70 off the internet, with free shipping??

I generally hate ordering stuff online because I hate waiting for stuff like that and worrying about tracking it and all that nonsense. I went to a Target the night it came out and they had none, I called another one the next morning and they had none. I called Border's and they had ONE for the money-grubbing yuppie-who-can-afford-to-pay-double price that Border's generally has for everything in their friggin store. Those bastards.

I woke up at 8 AM to get to Target when it opened because I needed to see the Donner Cut ASAP and they ended up not having it. I decided to just get it wherever I could find it first, and I found it there. Poor decision, I know, but whatever.
 
Slipping_Halo said:
I feel I have to add the disclaimer that this isn't an affront to Singer's sexuality but merely a statement that, to me, a heterosexual Superman fan, Superman Returns is about as close to the Superman movie it should have been as a gay porn is.

*sighs*
 
From Amazon.com:

I picked up a copy of this set at The Future Shop, here in Canada, and opened it up in my car to make sure that all of the discs were free of marks (you'd be surprised at how many pre and post production marks/scratches I find on brand new, unopened, unloose, DVD's, and we're not just talking the odd blemish, we're talking someone took a fork to the play surface, kind of marks).

Well, first of all, upon opening the tin (which had dents in it, even though I picked through 15 different sets to try and get a dentless tin, the cheap metal of this tin, made this impossible) I found a DVD bundled set, pretty much like the Buck Rogers, or Babylon Five DVD sets, with a piece of black foam, loosely placed on the right hand side of the set, to take up the extra room (of which there was about an inch) to stop the set from bashing about inside the tin during shipping.

The set case itself has seven, double sided, clear plastic, DVD trays, linked together on the left hand side, by some sort of plastic hinges (at least it's not by tape, as is the case with the Star Trek, original series, CD sized, clear plastic, cases) with a disc on the front and back of the trays, and the whole thing is anchored on the bottom to a thick cardboard, booklet type cover, and the whole thing comes in a plastic slip case (once again, like the Buck Rogers, DVD set) which has Superman flying and smashing through a metallic Superman "S" on the front, and a picture of the new Superman from, Superman Returns, on the back.

I found this setup to be very awkward, and it made getting at the discs (especially the back of the tray discs) pretty hard to do, without fear that you were going to either drop the discs, brake the plastic hinges or pop the trays loose from the cardboard booklets, backing (which is just held on by four measly dabs of glue).

So, one by one I popped out the discs, and out of the fourteen discs, four had scratches on them (one of which was caused by the fact that the injection hole for the plastic DVD trays, is positioned right in the middle of where the discs sits, and since the discs don't sit very far from the trays surface, if this injection spot hasn't been sufficiently buffed down, and any of the injected plastic is at all sticking up on this spot, then you end up with a nice, circular scratch on the discs play surface, due to the fact that the discs spin slightly on the centre locking hub, during transit).

So I took the set back, and after standing in the customer service line for almost half an hour (and this was first thing in the morning, so you'd assume that the line would be pretty non-existent) I exchanged it for a new set.

But, so as to make one blemish free set, by exchanging only the marked discs in the old set with discs from the new set, I opened the new set at customer service, and guess what; this set had six discs marked up, including the same four ones from the previous set.

Well that was it for me where this, "Ultimate Mess" was concerned, and I opted instead to get the, Christopher Reeve Collection box set (which is just a slip cover housing movies one to four, in their regular plastic, DVD cases) The Richard Donner Cut DVD (as, stupidly, it's not included in the, Christopher Reeve Collection, go figure) and the, Superman Returns DVD.

Now granted, I paid about $30 Canadian, more, and didn't get the two bonus discs (one of which was on TV and the other was downloadable from the, Superman Returns web site anyway) or the, Superman comic reproduction (which amounted to nothing more then a flimsy, pamphlet style booklet) or the mail in offer for the five, Superman posters, but all of the discs bought this way, where in immaculately pristine condition, with all of the proper contents per disc, intact.

Not to mention that the regular cases are much nicer then that, Ultimate Editions, plastic nightmare of a double sided tray system, and ill fitting metal tin with dents.

So for peace of mind, forgo the, Ultimate Edition, and its need to return two of the discs back to Warner Brothers, due to authoring errors, the crappy case set up, as well as the scratched discs and do what I did.

You'll be less stressed for it.

P.S. Concerning the, Superman, The Movie, theatrical edition disc, in the regular set, I read that the original, two channel, stereo track was missing from all the versions of this movie, but my version (and I'm in Canada mind you, so this my only be a U.S. edition problem) has a two channel, stereo track as well as the newer 5.1 track, which, when switched between, on my two speaker stereo system (as I only need to hear Superman fly from left to right, or visa versa, and could care to hear him doing flybys behind me) it sounds like two different sound tracks.

I tried taking this up with the guy who eventually answered the phone, at the 1-800-I-Got-Screwed, number, but he barely knew his name let alone which sets where effected.

So if anyone could shed some light on this, I'd be most grateful.
 
More:

This is more of a review on Warner Brothers than Amazon. The set has the problem that people have been talking about. Discs 1 and 8 are defective and missing features. Then on top of that problem disc 2 of Superman Returns and The Look Up in the Sky Doc are completely missing from the set. Instead I received multiple duplicates of other discs. Warner Brothers serious mishandled this problem. I called the 800 number and was told that they could send out replacement discs for 1 and 8 but that the others were my problem and I should take this up with Amazon. Seeing as it was Warner Bros production problem, I don't see the logic in that. Warner Brothers dropped the ball on this release and in it's customer service.

Although this is a great collection, Warner did mess it up and didn't warn in advance (they had to have known). Basically, the Superman III disk does not have any of the promised special features, as noted by some reviewers. In addition, disk one of the four disk Superman I part does not contain the 1978 Dolby 2.0 version, as promised. If you bought the standalone four disk Superman I set or standalone Superman III that also came out on the 28th, this problem doesn't exist; only with the Ultimate or Christopher Reeve collections.

Warner promises to fix it through an exchange, but it's not particularly "elegant". First, you must call 800-553-6937. After waiting your turn to get through, they ask for your information, including where you bought it. Then they will ask you for the "catalog code", which is near the UPC bar code. This is reasonable, in order to prove you really bought it. Then it gets interesting. In one or two weeks you are suuposed to get, not the replacement disks, but some prepaid envelopes from Warner. You take the two "problem disks" and mail them back to Warner. When your disks arrive back there, they go into the queue for processing. Once they've verified they have your disks, and once they've remastered sufficient disks, they're supposed to mail the replacement disks you need. They acknowledge that during this period you will not have any form of those two disks. This also renders the set unreturnable to where you bought it, by the way. When asked what happens if the disks you send back or the disks they send you get lost in the mail (a lot of stuff gets lost around big volume mail periods like Christmas), since you won't have any proof, they don't yet have a plan.

They acknowledged they're going to correct the problem in production and sets manufactured later will deliver what's advertised. Keep this and the exchange process in mind when making the decision when to buy. Note that Amazon, which was advertising availability of this set on the original Nov. 28 release date, is now moving the availability date furhter back (it went from Dec 06 to 07 this morning). This may be a reaction to information they're getting from Warner as to when the corrected sets will be avialable.
 
There's also this one, that I'm including because it's really stupid.

I should add this with What's the Switch?[a Kim Possible game] and Playstation 2. for Christmas/birthday. Superman Ultimate Collector's edition. I hated the Superman:The Movie in Widescreen,I hate widescreen! I hope none of these movies are in widescreen,and I hope the 3rd one has the Wheat King Scene has Brad and Gus talking about his boss,and Smallville Flash. I would also love Superman Returns.
 
Man, Shoulda just went with Superman Returns to begin with & forgot all about the Ultimate Collector's Edition then we wouldn't have been the ones encountering these problems.
 
Is the 'You Will Believe' doc. on a seperate disc as part of the 14 disc collection??
 
My 14 disker was a HUUUUGGGEEE disappointment,.. some of the disks were scratched and even had finger prints on them.. like seriously.. WHV sucks balls and I am getting my (blank)ing money back... (blank) all these Superman disks.. they all suck anyways... im spending my money on the 007 sets... its a shame.. i was really looking forward to this set.. but Ive had enough.. one disappointment after another. The tin is dented under the cardboard, wrong disks, wrong audio, scratched disks, finger prints on disks... thats what you get when you give illegal immigrants jobs at WHV ... they mess it up royally... im gonna file a huge complaint against them... maybe one of those "immigrant" operators who cant speak a word of English and is trying to take my address down will answer the phone and I can tell them what idiots they are... im soo frustrated right now...
 
BatFitz said:
(sigh) mine was perfect...sorry

its ok.. i have heard other ones in Canada are the same as mine.. so i guess us Canucks get the fingerprinted, scratched disks ... nonetheless Im not taking this crap from them.. i pity the Courtesy Counter at Walmart when I go here in a bit.. :whatever:
 
My Ultimate Collection is heading back to where it came from (best buy) and I am now going to get the Chris Reeve Collection and the serparate copies of SII-RDC and SR.
 
Well, even with the reported problems I still bought the collector's edition today. I'll contact WB tomorrow about the corrected discs, but I'm hoping they issue a complete refund on the entire collection. They should eat the cost on this, but as many suggested perhaps they thought no one would pick that up.

LOL...they should have known Superman fans pay more attention to detail than that!
 
I got my Ultimate collection and am enjoying all the extras. Hadnt seen the making of Superman since my beta went kaput.

I called Warners and they are sending me a prepaid envelope to return Supes 3 and then when they get it back, they'll replace it with correct one.

Im pretty happy with the set overall. Liked Donner cut amd the Making of DC

also enjoyed the making of Superman 2 which I also hadnt seen since it was first shown.

Its like a Chris Reeve smorgasbord.

EL
 
Just got my Ultimate Superman set in the mail from Amazon, and there is another major blunder, with my set at least. I got TWO Disc 3's!! Instead of Disc 5 (Superman II the Lester Cut), I got a duplicate disc of Disc 3 (the STM special features disc). Anybody else have the same problem?!
 
3rd day...still no set. :csad:

Amazon: Backordered
Best Buy Online: Backordered
Local Best Buy: Sold Out
Circuit City: Sold Out
Wal-Mart: Don't have it
Target: Sold Out

I'm gettin' very frustrated...:cmad:
 
What I hated about the Collector's set was the flimsey, clear plastic case that holds all 14 DVDs.

I mean, they could've made a more sturdy plastic to house 14 discs!

And the tin thing looks good, but will deteriorate with dents in NO TIME.

Its no wonder that you can get this set cheaper or the same price as the Chris Reeve Collection which only has the first four movies.

Its because the packaging sucks and is cheap.

Like I said, my collector's edition is heading back to best buy and I'm going for the Chris Reeve Collection and indvi. discs of Donner Cut and SR (I already have the Amazing Story of Superman DVD).
 
I GOT MINE!! Just keep checking, guys! We got in 2 yesterday. Places like BB get stuff in every day, so keep calling them.
 
You guys are talking about the tin so much, that I decided to compare mine (the brazilian edition) with other tin editions I have (Looney Tunes, The Beyond, Hellraisers, Evil Dead 2, etc).

Strangely enough, the brazilian tin is even more strong than the ones from Anchor Bay.
 
Super78 said:
Its no wonder that you can get this set cheaper or the same price as the Chris Reeve Collection which only has the first four movies.

Pray tell where you see the Ultimate Edition for $49.99 or cheaper.
 
Have you guys successfully called that 1-800 number? I've tried at least 7 times, and I've never gotten through.

They must have one guy taking all these calls. This is ridiculous.
 
I've gotten through 2 or 3 times, but they never know anything and ask you to call back a little later. :down

I've heard others have had success in arranging for the prepaid packages (to send the old discs back) to be sent out to them.
 
My cell phone's just sitting here on Speaker, probably for at least 15 minutes. Minutes are usually free on weekends, right? :)
 
Does anyone have any info about non-US costumers who bought the set online (not through Amazon)?

Any non US or non-Canadians tried the 800 number with any luck?

There should be a way to do this online with a form rather than having people hassle with international calls, waiting on hold and dealing with service staff who might not know exactly what's going on.
 

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