911 Dispatcher hangs up on woman for cursing

[XtremelyBaneful]

An Albuquerque Fire Department dispatcher has been reassigned after he allegedly refused to help a distraught woman asking for assistance on a 911 call as her friend was dying after being shot, fire officials said.

In audio released Tuesday, a dispatcher identified as Matthew Sanchez appears to get frustrated by a woman tending to Jaydon Chavez-Silver, a 17-year-old who was shot by a gunman who opened fire into a house where a party was being held at around 10 p.m. on June 26, authorities said.

Chavez-Silver was pronounced dead at a hospital, and there have been no arrests, Albuquerque police said Tuesday.

Sanchez asks several times whether the victim is breathing, and the caller says, "He's barely breathing. How many times do I have to f---ing tell you?"

Sanchez is heard responding, "OK, you know what, ma'am? You can deal with yourself, I'm not going to deal with this, OK?" The caller pleads, "No, my friend is dying! I …" and the line disconnects.

"After learning of the alleged misconduct, Driver Matthew Sanchez was immediately removed from the dispatch center and placed on administrative assignment," Albuquerque Fire Chief David Downey said in a statement.

"An internal investigation has been initiated. As the Chief of the department, I am taking the allegation very seriously," he said.

Chavez-Silver was to be a senior at Manzano High School. His mother, Nicole Chavez, said in a statement to NBC station KOB that released dispatch recording confirmed rumors that her son was not given the care he deserved.

"We heard rumors about the 911 operator hanging up on the caller when Jaydon was shot but had no other information. After hearing the call today, it is heartbreaking to listen to," she said. "Right now, we just want to find the people responsible for this violent, deadly crime."

Police said at the time Chavez-Silver was shot that they had no motive in the shooting and no indication whether he was the intended target.

A police spokesman said Tuesday there are no updates in the case.

Nicole Chavez told NBC News Tuesday that she has been assured by the detective working the case that investigators have leads in the shooting. She said her son was starting football practice and had dreams of going to college.

"I think for a parent it takes part of you. It takes part of you with him," she said. "You are left with an empty spot in your heart forever."

A reward of $4,000 has been raised for information leading to the gunman, Chavez-Silver's family said in a statement.

Nicole Chavez said of this dispatcher, "I don't understand why he did what he did," and she hopes the call leads to training to ensure that it never happens again. "This call was not handled appropriately," she said.

 

[KevanG]

Who the **** can't take some cursing when manning a 911 center?

 

[DJ_KiDDvIcIOUs]

Surprised he wasn't fired

 

[Matt Mortem]

He should be held partly responsible. Telling me he has a job at 911 dispatch and gets his feathers ruffled by the F-Word?

 

[DarthSkywalker]

Surprised he wasn't fired

I can. They always give their people the benefit of the doubt.

 

[XtremelyBaneful]

I feel like I should've put this in the title to emphasize why this story is a big deal: the kid, the gunshot victim, is dead.

 

[DJ_KiDDvIcIOUs]

Almost seems like a stupid person...doing something....not so smart

 

[tzarinna]

Very sad, and scary.

 

[Spider-Aziz]

Professional courtesy, we miss thee.
Dispatcher needs to look for a new job, one full of curse.

 

[Marvolo]

He should be held partly responsible. Telling me he has a job at 911 dispatch and gets his feathers ruffled by the F-Word?

If they prove that the boy could have been saved had he received medical help from an EMT, the dispatcher will be held responsible. A lawyer will have a field day with this case, and at the very least the family will receive a nice chunk of change from the city.

 

[Thundercrack85]

I realize that everyone has bad days, but as a dispatcher you really need to be able to deal with strong language and people panicking.

Apparently he quit.

 

[THUNDERSTRIKE]

what a prick... a classic situation of "if you can't stand the heat of a crisis situation and can't handle it, then stay the f**k out of the 911 kitchen"...

f**king moron... there's NO excuse for his reprehensible behavior... NONE...FIRE the bastard... and somehow find him legally responsible for the death, which MIGHT have been avoided......

 

[Blind_Lawyer]

Oh wow, this happened in Albuquerque. I'm now getting my local news from the Hype.

Sad story, but how did I not hear about this?

 

[Breogan]

Definitely the exception, but apparently this "attitude" might be more common ...straight hung up.
[YT]P-Ny-ub7E1E[/YT]
[YT]VUU6FUhBRFA[/YT]

That's horrible, after 911 hangs up on you, WhoTheF do you call?
OMG! How horribly terrifying ....then quick turn to hopeless, that must of felt like.
Yeah he's dying, ....and now nobody is coming to help.

That said, who freakin shot him !?
Are they even covering/investigating that!?!!

 

[THUNDERSTRIKE]

Might be more common, @0:40 similar hang-up...
[YT]-Z7CAAYkpKs[/YT]


That's horrible, after 911 hangs up on you, WhoTheF do you call?
OMG! How horribly terrifying ....then quick turn to hopeless, that must of felt like.
Yeah he's dying, ....and now nobody is coming to help.

That said, who freakin shot him !?
Are they even covering/investigating that!?!!

you can call back... there's more than one operator in the 911 facility that can help...

 

[Breogan]

you can call back... there's more than one operator in the 911 facility that can help...

Did they call back?

 

[sp9880]

I saw this on FB and It pissed me off. Why would someone think straight when their friend/family or even an innocent person is dying? Who cares if they used the f-word? It's not like they called them a c**t. Even then, they shouldn't just hang up.