Here is my resume...I was somewhat of a job hopper, I admit this, but I found my footing as of late.
TECHNICAL SKILLS
PC/iMac hardware maintenance, Microsoft Windows 2000/XP/Vista, JavaScript, HTML web page design, Corel Word Perfect Office/Draw, Norton Utilities, Microsoft Exchange, GroupWise, Visio, Novell/Netware LAN server maintenance, Adobe Photoshop/Acrobat/Illustrator, Oracle, AS400, Windows Server, Microsoft Office (Word, Access, Excel, PowerPoint, Publisher, Outlook), Salesforce, Hoovers, Internet Explorer, Netscape, TCP/IP Telnet, ADO.Net, Mac OS X, Apple Works
EXPERIENCE
1/2007 - 12/2007
IT account manager
CDW Corporation
Chicago, IL
- Established and maintained business relationships with internal and external customers
- Developed IT projects/solutions to meet clientèle business needs
- Ensured technology initiatives are met within feasible time frame and client budget
- Managed 80-90 daily outbound calls to new and current customers regarding current and future consultant accounts
- Maintained an incoming sales revenue of 30-60K per month
- Utilized SPS Customer Relations Management application to maintain customer account information
1/2006 - 8/2006
marketing associate
SPSS, Inc.
Chicago, IL
- Managed and prepared software lead listings for account representatives
- Evaluated client needs via personal marketing strategies (consultative selling, probing, etc.)
- Bridged strong relationships between account representatives and clients to produce future revenue
- Assisted with proposing IT business solutions for current or future clients
- Managed 50-70 inbound sales/customer support calls daily; participated in outbound calling campaigns when necessary
- Utilized Salesforce CRM in maintenance of customer inquiries/orders
1/2005 - 7/2005
sales account executive
Marcus Evans
Chicago, IL
- Managed entire strategic conference event sales cycle from introduction to completion
- Defined and proposed corporate solutions for potential prospects
- Cold-called C-level executives(CEO's, VP's, etc.) of worldwide Fortune 1000 companies (100-130 calls daily)
- Utilized web/e-documentation in researching and developing clientele listings
- Provided customer service to current clients via assistance with queries concerning corporate conferences, events, etc.
11/2002 - 6/2004
information technology laboratory consultant
Purdue University Calumet
Hammond, IN
- Assisted campus community with networking facilities
- Assembled PC desktops for campus use
- Installation and maintenance of network functions on various computer terminals in campus offices
- Implemented solutions to network-related queries
- Issued technical customer support via help desk call center
- Installation of hardware/software applications, including installation of Windows OS on 170+ workstations
- Instructed student body of network/programming techniques via teaching sessions
- Maintained appearance/security of lab environment
- Trained and assigned tasks to new and current laboratory consultants
- Created and designed lab and campus oriented projects through spreadsheets, graphs, and PowerPoint presentations
EDUCATION
Purdue University
B.A. Marketing, May 2009