MGM and parent company Sony got an earful from Stargate SG-1 fans when last month's release of Season Eight on DVD (Region 1 - North America) was discovered to include the shortened version of the pivotal episode "Threads." Though the same length as standard episodes, "Threads" was originally aired as a 90-minute special (including commercials) when it premiered on The SCI FI Channel. The full version was also included on DVD when it was released in other parts of the world.
Now, this week's release of Stargate Atlantis Season One DVD set (Region 1 - North America) has been found to include a number of defective discs. Several fans have reported that Disc 5 in the new set includes the contents of Disc 1 instead of the season's final four episodes. Sony has indicated that this is a manufacturing error specific to Canada alone.
Now Sony is offering disc exchanges for both DVDs.
STARGATE ATLANTIS - SEASON ONE
To receive your corrected Stargate Atlantis Disc 5:
1) E-mail
[email protected] to request instructions.
2) Print the e-mail and package it up with proof of purchase, your return address, and the Disc 5 disc and single DVD case (not the entire boxed set).
3) Mail the above to:
Sony Pictures Home Entertainment
Client Operations Group
SPP 5307
10202 W. Washington Blvd.
Culver City, CA 90232
Note that Sony cannot ship to P.O. boxes, and that the company does require a printed copy of its customer service e-mail for the exchange. The replacement will be shipped upon receipt of the defective disc. Please allow at least seven to 10 working days for delivery.
STARGATE SG-1 - SEASON EIGHT
There's a catch for fans looking for the longer "Threads," though -- it's currently only available to U.S. residents. We'll keep our ears open for news on how fans in Canada can exchange their disc. It's also not known if the new disc will include an audio commentary for the episode, conspicuously the only one missing from the set.
To receive your corrected SG-1 Disc 5:
1) Visit CheckMyRebate.com and click "Find a Rebate." Choose "COLUMBIA TRISTAR / SONY / MGM" from the menu.
2) Click "STARGATE REPLACEMENT DVD" and read the instructions. Click "Online Registration" and fill out the form.
3) After submitting the form, print out a copy of the Rebate Form with your info. Mail this form, along with the entire jewel case and DVD OR the original proof of purchase from the DVD packaging (located in the lower right corner on the back of the paper insert). Send it to:
STARGATE REPLACEMENT DVD
Redemption Headquarters
P.O. Box 9152
Bridgeport, NJ 08014
Submissions must be postmarked by January 31, 2006, and sets purchased before the end of this year.
Haven't bought the set yet, and wondering if you should wait? It is not known whether Sony is replacing the disc in future manufacturing runs, but since the disc is not actually defective the company may opt not to. The most reliable way to get the full version of "Threads" is to buy the set and send in the exchange request form.