Given how much the first game is built on empathy, it makes sense this game is too. I've heard the phrase "conflicted empathy" bandied around in relation to it, and I think that's an accurate summary of their goal here. They pretty heavily telegraph it. They want players to feel as empathetic towards Abby as Ellie and Joel. They want Owen and Mel's deaths to hit as hard as at least Jessie if not Joel. They want 'smash square to drown Abby' to hit as hard as 'smash square to strangle Ellie'. They want the same attachment to both protagonists, or at least something comparable. The problem for me is just they fail to build the connection necessary for any of that.
Ellie's section of this game, though I have some issues, I think is pretty great. The best thing I can say for it is that the emotions land, which is usually what makes stories most memorable to me. They do an excellent job conveying her trauma, particularly when it comes to the farmhouse sequence. So it kinda baffles me how the Abby section was written by the same people. Where Ellie's story feels like it very naturally builds her increasingly difficult struggles with PTSD and trauma, Abby's feels haphazard. There's a sense I get throughout Abby's section that the strings on the puppet show become visible. The attempts to craft empathy feel manipulative rather than natural and they really just don't land with me.
That section of the game not only welcomes being compared to the first game and first half of this one, but begs for it. And in doing so, rather than the 'two sides of the same coin' empathetic reaction they want, just highlights to me that it's not easy to create interesting characters. I wasn't expecting anyone to jump off the screen the way Ellie and Joel do, but Abby and her supporting cast pale in comparison to really everyone else with more than a half dozen speaking lines across the two games. They might not all be the most fleshed out, but they are either likable or interesting to me. This cast feels like a collection of stock characters. The relationships between them never have a fraction of the warmth that makes so many of the others so endearing to me. The only ones who work on any level for me are Lev and Yara. They don't quite measure up to the others, but because there's an interesting concept there. I think they're hampered by feeling a bit too much like props to make Abby look better, but there's something here with potential. It doesn't help that at least four members of the cast have direct comparisons (Abby=Joel/Ellie, Lev=Ellie, Yara=Tess, Owen=Dina) that they don't measure up to.
Jeffrey Wright's character sticks out as an issue. He's something of a tease for me, because right over where he is there is a far more interesting plotline involving all these rival factions in Seattle. Unfortunately it really just acts as set dressing for a lesser retread of familiar plotlines. At the very least, there should be more conflict for Abby over her decision to go against the WLF. His abrupt death left me asking "that's it?" They try to backfill substance into their relationship, but neither that nor their single scene earlier feels substantial enough for this to be a major conflict it should be. She's going against her own faction, friends, people she knows and cares about, and yet it's never given the weight I'd expect. They force me to talk to them to open doors (a bit of another issue for me as it feels like it's trying too hard to force a connection) and provide additional optional ones, and yet it feels like it's not paid off.
All of this and other issues leave me feeling like the Abby stretch of the game feels like a first draft. It feels like a lot of shorthand in place of the relationship building that makes me love the other 2/3 of this game and the first game in spite of issues I feel they have. It all adds up to something that never manages to the substance necessary. Her decisions and motivations don't have the necessary weight behind them. I understand playing the first game why Joel bonds with Ellie. It's not just interactions, it's the backstory. But here, Abby's motivations - while good enough as an antagonist's backstory - feel disconnected from the rest of her story. Her dynamic with Lev never has the same push behind it that Joel and Ellie have. Her going back for him as well kinda awkwardly tries to compare the idea of him and his sister dying with her dad because... death? It's thin. Speaking of, Joel's death should be the most impactful bit of violence within the narrative. Not just to players, but it needs to ripple as it's the antithesis of Ellie's arc. Where Ellie has to learn to give up her whole revenge quest as it will never bring her the peace she's looking for, Abby went through with it. That act of violence should wear on her psyche more than it seems to while playing as her. Those around her seem to care more than she does. It's a redemption arc built on shaky foundations as it doesn't feel like it's acknowledged with the necessary weight. Ellie returning from killing Nora or Owen and Mel is given far more visceral impact in comparison.
An additional barrier I find to getting into Abby's story is the gameplay. We jump from Ellie's gameplay, which feels like a much more polished version of the first game, fresh but familiar, to something that feels clumsy by comparison. It makes her not just an obstacle within the narrative to Ellie, but an obstacle to me as a player. I already want to get back to the story I care about after finding this one coming up short, but that's made so much worse by gameplay that feels like a step backwards.
I really like the ending. There's a real tragedy to it, watching this hunt that seemed so vast and involved this big militarized faction turn into this pathetic brawl between two people barely alive. But the ending honestly would work better for me without Abby's section of the game. The only time I ever feel anything but annoyance towards Abby is when we find her there, already broken. It makes me wish this ending happened without the preceding eight hours. My imagination could fill in the blanks once we see her caring for Lev, and I find that idea more satisfying than actually seeing it play out, as what they delivered came up lacking.