The film's marketing has been criticized for not advertising it as a musical. Michael Halberstam of the
Writers' Theatre said, "By de-emphasizing the score to the extent they did in the trailer, it is possible the producers were condescending to us – a tactic which cannot ultimately end in anything but tears."
[33] In the UK, a number of audience members walked out of the film on realizing it was a musical, and complaints that advertisements for the film were deliberately misleading were made to both the
Advertising Standards Authority and
Trading Standards agency.
[34][35] The studios involved opted for a low-key approach to their marketing. Producer Walter Parkes stated, "All these things that could be described as difficulties could also be the movie's greatest strengths." Warner Bros. felt it should take a similar approach to marketing as with
The Departed, with little early exposure and discouraging talk of awards.
[36]