I think the real issue with the human characters is that they want to give us the gravitas of a Cloverfield or Gojira, but also the wrestlemania with the monsters: I’m accepting the fact that you can’t do both.
Unless it’s a standalone with a message and metaphor they’re trying to convey, we’re not going to care about the humans. Cloverfield, I cared about Rob and his friends, this movie, I wanted Mothra to eat Vera Farmiga.
For this Monsterverse they really could’ve kept Project Monarch with about 4 characters all in the same movies and interchange the military personnel. We don’t care about human drama for this, we wanna see a fun slugfest.