AgentPat said:
I work escalations at HP and know how to work escalations going the other way... got Dell to bend over backwards when my computer crashed thanks to a piece of junk video capture card they sold me.
Damn that made me so mad, they sold me a computer a month before XP came out with an upgrade coupon to XP but a video capture device that hosed my computer when I tried to use it after upgrading to XP.... The damn thing wasn't supported in XP and they musta known that before selling it to me but happily took my money anyway...
So I wrote a nasty gram to Michael Dell at Dell HQ and not only did Dell buy back the piece of shee-it video capture card they sold me, they sent me a new, much more expensive one and extended my warranty a year for free.... (I didn't expect all that, all I wanted was my money back to pay for a different video capture solution, but I guess if you complain loudly enough to the right people, you can get results.)
Anyway, I may not get a poster, but I know how to complain the right way so maybe something good will come out of it.
AgentPat said:
I never got a poster either. Like Serene said, after seeing this poster again with some of those details pointed out, I'm bummed too. Ah vell.
I'll let you know what happens, I've been meaning to do something about this for more than a month but now and am re-energized and will deal with this once I'm back in town.
EDITED for verbosity: God, I get wordy when I'm tired and this version isn't much shorter... Sorry about that and this may mean good night.
