That reviewer's point would have more validity if Doc Ock had shown evil tendencies before the arms started messing with his head. I mean, obviously he still had agency after the arms started talking in his head, and thus some degree of culpability, but his thought process was still warped by it, the arms manipulated him into succumbing to all those negative emotions the reviewer talks about. When Doc Ock first sees Peter's face in Spider-man 2, we see him briefly snap back to full lucidity, a friendly smile on his face, before the arms assert their influence again and he viciously grabs Peter by the throat. When Peter finally gets through to him, we see Doc Ock exert an effort of will to assert dominance over the arms. The Ock we see in NWH has already seen Peter's face, he's already had that brief moment of lucidity and was transported right as the arms influenced him into lashing out to strangle Peter. There is very clearly a battle going on inside of Doc Ock's head. In NWH, Ock suddenly no longer has to fight that battle.