Error Code (aka The Great PSN Easter Outage of 2011)

[Spidey-Bat]

Those strict internet regulations Nintendo has are starting to look pretty enticing.

Very true. Friend codes my be a pain in the ass but I definitely rather use that than have my information stolen.

 

[KALEL114]

From the EU Blog. Thought it would put some at ease.

Yes, that’s a questions that should have been included in the FAQ and we are discovering new ones to update it with all the time. When PSN is restored, friends lists, trophies and wallet funds will all be exactly as they were before.

http://blog.eu.playstation.com/2011/04/27/clarifying-a-few-psn-points/

 

[TX85]

Very true. Friend codes my be a pain in the ass but I definitely rather use that than have my information stolen.

I wonder IF the new Nintendo console will have"Friend codes"!?,Rumors are it'll have a much better online service.

 

[TX85]

From the EU Blog. Thought it would put some at ease.

I sure hope there right!

 

[Spidey-Bat]

From the EU Blog. Thought it would put some at ease.

Wallet funds are the only things I care about. I would forfeit all my trophies and friend list if it meant my personal information wasn't stolen.

 

[Havok83]

Just came home from work. Anything new?

 

[KALEL114]

Not much. EU Blog says Trophies, wallets, and friend lists are safe when it turns back on. The BBC says that "off the record" Sony says CC info is probably safe. Sony stock took a hit.

 

[Havok83]

Not much. EU Blog says Trophies, wallets, and friend lists are safe when it turns back on. The BBC says that "off the record" Sony says CC info is probably safe. Sony stock took a hit.

thanks, so still no word on when it will be back up?

 

[MoPlaYa]

Not yet... Hopefully by Friday

 

[Benstamania]

....Ouch. (in regards to the stock)

http://venturebeat.com/2011/04/27/s...action-lawsuit-on-playstation-network-breach/

 

[MoPlaYa]

Dunno if this has been posted on here or not

http://us.playstation.com/support/answer/index.htm?a_id=2356

 

[the_ultimate_evil]

Wallet funds are the only things I care about. I would forfeit all my trophies and friend list if it meant my personal information wasn't stolen.

agreed 200%

 

[TX85]

....Ouch. (in regards to the stock)

http://venturebeat.com/2011/04/27/s...action-lawsuit-on-playstation-network-breach/

Ouch indeed!

 

[KALEL114]

http://venturebeat.com/2011/04/27/s...action-lawsuit-on-playstation-network-breach/

You would people would wait until all of the info is out before going the lawsuit route, but I'm not surprised.

This will pose a problem from anyone looking for easy money though.

PSN Terms of Service

We exclude all liability for loss of data or unauthorised access to your data, Sony Online Network account or Sony Online Network wallet and for damage caused to your software or hardware as a result of using or accessing Sony Online Network.

 

[roach]

was in the airport when this subject came on the news...the reporter said that Sony did the right thing with taking the system down and not just putting it back up with a bandaid but to improve the system and then put it back up

 

[KALEL114]

Absolutely. They did everything by the book. When they got the info, we got it. Just hope they hurry with the investigation so we know who was affected. I'm guessing the number will be pretty low if they shut it down soon enough.

 

[ProjectPat2280]

Absolutely. They did everything by the book.

No they didnt, they sat on the info before letting us know about it. They knew it was an internal hack the moment it happened and they spat out some bulls**t about how it was just routine maintenance. This is a textbook example on how NOT to handle a situation like this.

 

[Donut]

With Sony re building the entire network. Maybe they will make the PSN Wallet bigger so that we can finally get that Lifetime Subscription for DC Universe Online

 

[MoPlaYa]

PSN/Qriocity Network Outage FAQs

1. When did the PSN/Qriocity become unavailable?
PSN/Qriocity services have not been available since April 20 (US time) in all regions.

2. Why did the PSN/Qriocity become unavailable?
An external intrusion on our system has affected our PlayStation Network and Qriocity services.

3. Why was Sony not prepared for a compromise of its network?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

4. Is the attack by “Anonymous” or another party?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

5. Why is it taking so long to restore network services?
As soon as we learned of this issue, we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security


More here : http://us.playstation.com/support/answer/index.htm?a_id=2356

 

[KALEL114]

No they didnt, they sat on the info before letting us know about it. They knew it was an internal hack the moment it happened and they spat out some bulls**t about how it was just routine maintenance. This is a textbook example on how NOT to handle a situation like this.

I was talking about the technical side (shutting it down and calling in an outside firm) was textbook as the reporter was in Roach's comment. I agree that if they new they had been compromised so badly, they should have said so in the first place. My feeling is that they had no clue how bad it was until the outside firm told them. Which still reflects very poorly on Sony's part.

 

[roach]

and when they found out MONDAY thats when we found out...Sony didnt sit on any information

Hulu and Netflix are not charging users for this outage

 

[ProjectPat2280]

I was talking about the technical side (shutting it down and calling in an outside firm) was textbook as the reporter was in Roach's comment. I agree that if they new they had been compromised so badly, they should have said so in the first place. My feeling is that they had no clue how bad it was until the outside firm told them. Which still reflects very poorly on Sony's part.

Ah, yea, i agree. Them not rushing to just get it back up is an intelligent move. Should help with things in the long run.

 

[ProjectPat2280]

and when they found out MONDAY thats when we found out...Sony didnt sit on any information

Hulu and Netflix are not charging users for this outage

Im calling BS. They claimed the site was down for maintenance a week ago, that was NEVER true and they knew it. Sony thought it was something they could just clean up themselves and they were wrong, now they are doing spin control while their stock plummets.

I doubt this has any long term repercussions like some are saying, but Sony just created an example at how not to deal with a situation like this.

 

[roach]

: Are you working with law enforcement on this matter?
A: Yes, we are currently working with law enforcement on this matter as well as a recognized technology security firm to conduct a complete investigation. This malicious attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible.
Q: Was my personal data encrypted?
A: All of the data was protected, and access was restricted both physically and through the perimeter and security of the network. The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack.
Q: Was my credit card data taken?
A: While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system.
Q: What steps should I take at this point to help protect my personal data?
A: For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports.
Q: What if I don’t know which credit card I’ve got attached to my PlayStation Network account?
A: If you’ve added funds to your PlayStation Network wallet in the past, you should have received a confirmation email from “[email protected]” at the email address associated with your account. This email would have been sent to you immediately after you added the funds, and will contain the first 4 digits and last 4 digits of your credit card number. You can also check your previous credit card statements to determine which card was attached to your PlayStation Network or Qriocity accounts.
Q: When or how can I change my PlayStation Network password?
A: We are working on a new system software update that will require all users to change their password once PlayStation Network is restored. We will provide more details about the new update shortly.
Q: Have all PlayStation Network and Qriocity users been notified of the situation?
A: In addition to alerting the media and posting information about it on this blog, we have also been sending emails directly to all 77 million registered accounts. It takes a bit of time to send that many emails, and recognize that not every email will still be active, but this process has been underway since yesterday. At this time, the majority of emails have been sent and we anticipate that all registered accounts will have received notifications by April 28th. Consumers may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed.
Q: What steps is Sony taking to protect my personal data in the future?
A: We’ve taken several immediate steps to add protections for your personal data. First, we temporarily turned off PlayStation Network and Qriocity services and, second, we are enhancing security and strengthening our network infrastructure. Moving forward, we are initiating several measures that will significantly enhance all aspects of PlayStation Network’s security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway. We will provide additional information on these measures shortly.
Q: Has Sony identified the party or parties responsible for the PlayStation Network hack and subsequent theft of personal information?
A: We are currently conducting a thorough investigation of the situation and are working closely with a recognized technology security firm and law enforcement in order to find those responsible for this criminal act no matter where in the world they might be located.
Q: When will the PlayStation Network and Qriocity be back online?
A: Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running within a week from yesterday. However, we want to be very clear that we will only restore operations when we are confident that the network is secure.

 

[ProjectPat2280]

Please make an example out of these tools. Seriously, this hacking crap needs to stop.