Havok83
Avenger
- Joined
- Aug 25, 2006
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Ok. well this is what happened when I went to preorder Street Fighter x Tekken.
At that time, they had dedicated "gaming stations" where you could go to preorder and trade in games.
I wanted to trade in some games, then preorder the Limited Edition of SF x Tekken. The guy at the gaming station couldn't find it in the system. So he told me to go to the customer service desk and order the game there.
So I went to customer service. The lady there, while friendly, wasn't that knowledgeable about games. It took her awhile to find the game in the system. Then, to order the game that way, I couldn't just preorder it by putting $5 down. I had to pay the full price.
So, I used my trade in gift card and paid off most of the game. I had about $5 left. But I couldn't just give them $5 in cash to pay the rest off. No, the system would only accept it if it were a gift card.
So, I had to leave customer service, go get a gift card, wait in line at the regular checkout to buy a $5 gift card. Then wait back in line at customer service, start the whole process over again, then finally pay off and order the game.
The whole process shouldn't have taken more than 5 or 10 minutes. It ended up taking about 30-40 minutes.
Fast forward 3-4 months later when the game came out. I went to pick it up, and they gave me the Standard Edition. I told them I ordered the Limited Edition. They didn't have any Limited Editions on hand. So, I just cancelled the whole thing and got my money back in the form of a gift card.
After that experience, I swore off preordering games from BB again. lol.
thats too bad. Sounds like you just had a bad experience with people that didnt know what they were doing. Everyone's had those. I swear sometimes Im more knowledgeable about the store's policies than some of the employees and have no problem calling them out about stuff they try to sell me thats clearly wrong.
Its always been $5 min to preorder so the person you worked with gave you the wrong info. The only time you have to have the full amount is if you preorder online but then it only puts a pending charge on your account which isnt taken till it ships or is picked up. Its ridiculous that she sent you to regular checkout for a $5 giftcard since all customer service stations have them behind the counter. They have to for when they issue credit based returns.
Back when you tried, did you remember if they had the gaming kiosk? Before they scaled down, they had a kiosk in the gaming section where you would look up the game yourself, print out a reciept and take that to a register.